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  • This form is to assist you in making a complaint to our organisation.
  • All persons wishing to make a complaint can speak with the Manager or staff member of choice or choose to complete this form.
  • All information is strictly confidential.
  • If you feel unsure about anything or would like help to complete this form, please speak to the admin person.
  • We encourage you to make your complaint in writing.
  • Please allow a maximum of ten (10) days for a response.
  • Please attach copies (not the original) of any documents that may help us to handle the complaint.
  • If you still wish to raise this complaint about us to the NDIS commission, please contact 1800 035 544
Click to download Complaint and feedback form

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Advance Care Agency honors and respects the many First Nations peoples and Traditional Custodians of the lands and waters where we live, work, and offer our services. We recognize and celebrate their deep, enduring connection to culture and Country. We extend our respect to Elders, both past and present, and warmly embrace diversity, celebrating people from all walks of life.

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