Don’t Sign Up Just Yet! Ask These 10 Questions About Home Care Packages
The Home Care Package provider you choose truly makes all the difference when it comes to your care, independence, and well-being. Whether this is your first time developing services for yourself or considering changing providers, there are specific questions that you have to ask. At Advance Care Agency, we believe informed choices empower better outcomes. Here are 10 critical questions to guide your decision.
10 Key Questions to Ask Before You Sign Up
1. What Are Your Administration and Case Management Fees?
2. Can I Choose My Support Workers?
3. How Flexible Is Scheduling?
4. How Quickly Are Invoices Paid?
5. What Support Do You Offer for Self-Management?
6. Can You Help Me Transition from Hospital to Home?
7. How Are Care Plans Reviewed?
8. What Services Can Be Funded Under My Package?
9. What Happens If I Want to Switch Providers?
10. What Happens Amid Emergencies or After-Hours Needs?
1. What Are Your Administration and Case Management Fees?
Some providers charge up to 40% of your package in combined fees. Look for low, transparent fees with no hidden costs. At Advance Care Agency, our self-management option features significantly lower admin costs—often 50–70% less than traditional management.
2. Can I Choose My Support Workers?
Ask if you can hire people you trust, like a family member or local therapist. Self-managed and partially managed options allow you more control. We empower you to employ workers who know your needs best.
3. How Flexible Is Scheduling?
Do services work around your lifestyle? With us, you can book help after hours or on weekends without paying premium rates.
4. How Quickly Are Invoices Paid?
Payment delays can cause issues for your support team. Our portal processes invoices within two business days and gives real-time budget tracking.
5. What Support Do You Offer for Self-Management?
If you’re considering self-management, ask how you’ll be supported. Advance Care Agency offers onboarding workshops, digital toolkits, contract templates, and optional payroll services.
6. Can You Help Me Transition from Hospital to Home?
Some providers can integrate Transition Care funding or NDIS support. Our team coordinates discharge plans, ACAT assessments, equipment setup, and continuity of care.
7. How Are Care Plans Reviewed?
You should receive regular reviews to ensure services meet your evolving needs. We offer quarterly care plan reviews, plus 6-week post-start check-ins to fine-tune your support.
8. What Services Can Be Funded Under My Package?
Check if the provider allows flexible spending across categories—like personal care, therapies, assistive tech, and respite. We provide a comprehensive inclusion guide and tailor our services to your specific goals.
9. What Happens If I Want to Switch Providers?
Some providers have long notice periods or charge exit fees. At Advance Care Agency, there are no exit fees and no penalties—your funds stay with you.
10. What Happens Amid Emergencies or After-Hours Needs?
Most support teams cease operations at 5 p.m. Our after-hours care line operates throughout the night and day, connecting callers to nurses or care managers whenever assistance is required.
Ready to Take the Next Step?
The Advance Care Agency keeps choice, transparency, and trust at the core of every care relationship. Whether you’re all set to self-manage or would rather have a hands-on approach to case management, we’re going to ensure that your Home Care Package will work for you.
Call us today or go online.
